Workplace Policy 


At Cognition CRM, our workplace policy is founded on fostering a culture of collaboration, innovation, and growth. We prioritise creating an environment where every team member feels valued, supported, and empowered to reach their full potential.


Communication and Transparency:

Central to our workplace culture is a commitment to open communication and transparency. We believe in creating an inclusive environment where ideas are freely shared and feedback is encouraged at all levels. This fosters a sense of ownership and accountability among our team members, driving continuous improvement and innovation.


Work-Life Balance:

We recognise the importance of work-life balance and prioritise the well-being of our employees. Flexible work arrangements, including flexible working hours, and remote work options are available to accommodate individual needs and preferences. Additionally, we offer health and wellness programs to support physical and mental well-being. Our initiatives range from online boot-camp classes to weekly team meetings and monthly company days. We also organise regular social events to foster camaraderie and team-building.


Professional Development:

At Cognition CRM, we believe in investing in our team members' professional development. We provide opportunities for continuous learning and growth through training programs, workshops, and mentorship initiatives. From internal onboarding to regular up-skilling via the HubSpot Academy and Cognition’s internal certifications, we ensure our employees stay ahead in their respective fields. We also facilitate ongoing up-skilling through external resources, networking events, and industry conferences.


Inclusion and Diversity:

We value diversity and inclusion and are committed to creating a workplace that celebrates and embraces differences. We actively seek to build a team that reflects the diverse communities we serve, believing that diversity fuels innovation and creativity.



Our workplace policy emphasises recognition and appreciation. We regularly celebrate achievements and milestones, acknowledging the contributions of every team member. Our quarterly and yearly reviews assess progression and contribution, ensuring future support to help individuals hit personal goals. Initiatives such as Employee of the Quarter rewards and the end-of-year Cognition Oscars foster a positive and motivating work environment.


Partnering with HubSpot:

As a HubSpot partner, we are proud to align with HubSpot’s commitment to fostering a positive workplace culture, which has been recognised as the '#5 Best Company for Global Culture' by Comparably. This partnership not only allows us to leverage HubSpot’s cutting-edge technology and resources but also enables us to uphold our shared values of transparency, inclusivity, and excellence. By collaborating with HubSpot, we aim to provide our clients with innovative solutions that drive growth and success while promoting a supportive and empowering work environment for our team members.


Investing in Industry:

At Cognition CRM, we believe in nurturing talent and providing opportunities for growth and development within the industry. We offer valuable work placement opportunities for university students, providing them with hands-on experience and exposure to real-world projects. Additionally, we prioritise skills and learning potential over traditional qualifications, recognising that diverse perspectives and abilities drive innovation and success in our dynamic field.


Through these initiatives and more, we uphold our commitment to fostering a workplace environment that values personal and professional growth, inclusivity, and excellence. By investing in the industry's future leaders and embracing a culture of continuous learning and development, we ensure that our team remains at the forefront of innovation and expertise in the ever-evolving digital landscape.

Cognition CRM
April 2024